Refund policy

Return Policy

We have a 15-day return policy. You can return your order within 15 days of receiving it.

To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@texerity.com. Items sent back to us without first requesting a return will not be accepted.

Return shipping
Return shipping is arranged and paid for by the customer. We recommend using a trackable courier service, as we cannot be responsible for items lost in transit. Original shipping charges, where applicable, are non-refundable.

This applies to all items, including those purchased at a discounted or sale price.

Damaged, defective, or incorrect items
If your item arrives damaged or defective, or if you receive the wrong product, we cover return shipping in full and will replace or refund it at no cost to you. Please inspect your order on delivery and contact us at info@texerity.com immediately, with photographs where possible, so we can put it right.

Non-returnable items
Gift cards cannot be returned or refunded.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@texerity.com.